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FAQ


From The Time I Place My Order, How Long Will It Be Before I Receive It?

FAQ'S When placing your order, please note the following: For all orders please allow 3 - 5 weeks for delivery.

Which Countries Can Ultil Gadget Delivery?

Ulti Gadget partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Thailand, Tibet, China, Hong Kong, India, etc. via our partnership with USPS. Please do not panic if it does not show up immediately, it's on its way please email us for tracking We offer international shipping options too - no matter where you are, you can buy from us!

Only Part Of My Order Showed Up. Where Is The Rest Of My Order?

Your order may come from different suppliers, therefore it may arrive at different times and have different tracking numbers.

The Tracking Number For My Order Stopped Udating, What Happened??

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately. Note: if for some reason your order is never released by customs, we'll send you a replacement!

If I Need To Return Something?

No worries! Contact us right away and we'll help guide you through the process - we'll send you a prepaid mailer to send the item back.

How Do We Contact You With Press Inquires?

Send us an email via this form and we'll get back to you as soon as we can

Do You Have A Phone Number I Can Call?

No, but please don’t misunderstand this as any lack of interest! We’d love to answer your questions! We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and chat enables us to provide the fastest response. We focus on providing fast and high quality responses this way, so you’re always talking to a human that can help first-hand

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